Billing & Account Balance

The Billing section of MamuteCloud allows you to control your account credit, review service charges, enable auto-recharge, and manage invoices. This article explains how each area works and how charges are calculated.

1. Account Balance

Your Account Balance shows available credits for all MamuteCloud services. The balance is displayed in the top-right corner of the dashboard and updates in real-time as services are used.

MamuteCloud services are prepaid. This means all usage draws from your balance in real time.

⚠ If your account balance goes below 0, services may be suspended to prevent unexpected charges. Add credits promptly to restore service.

To prevent downtime, keep your balance positive or enable auto-recharge.

2. Adding Credits (Top-up)

Click the "Top-up" button to add credits to your account:

1. Enter the amount you want to add
2. Choose your payment method
3. Complete the transaction

3. Auto-Recharge

Auto-recharge allows your account to refill credits automatically whenever your balance becomes low. Enabling it also earns you a +$5 bonus credit.

How Auto-Recharge Works

Auto-Recharge follows a simple rule:

When balance is equal to or below X → MamuteCloud automatically recharges Y.

Example:

When your balance reaches $10 or less, the system automatically adds $15 to your account using your saved payment method.

How to Enable

1. Go to Account Settings > Billing
2. Enable "Auto-Recharge"
3. Set minimum balance threshold (e.g., $10)
4. Set recharge amount (e.g., $15)
5. Save your settings

When enabled, the system displays:

"When your balance drops below $10.00, we'll automatically add $15.00 using your saved payment method."

Managing Auto-Recharge

• Click "Update Settings" to modify thresholds
• Click "Disable" to turn off auto-recharge
• Requires valid payment method on file

4. Balance Notifications

Configure when you want to be notified about low balance:

1. Go to Account Settings > Billing
2. Set your preferred threshold
3. Choose notification method (email, dashboard alert)

Tip: Set threshold above auto-recharge minimum to avoid service interruption.

5. Billing By Service

Detailed breakdown of charges by service type. View charges with:

• Date: When charge occurred
• Service: Type (CDN, DNS, Storage S3)
• Description: Detailed information (e.g., "DNS Zones (1 zone) - Jan 23 - Feb 21, 2026")
• Status: Paid or Pending
• Total Amount: Charge amount

Service Types

• CDN: Bandwidth charges by region
• DNS: Per-zone monthly fees
• Storage (S3): Storage and transfer costs

6. Invoices

Complete invoice history showing all billing activity.

Invoice List

• Description: Invoice summary (e.g., "Balance Top-up - $5.00")
• Amount (USD): Invoice total
• Status: Paid, Pending, or Failed
• Created Date: When invoice was generated
• Actions: View or download invoice (eye icon)

Invoice Details

Click the eye icon to:

• View full invoice
• Download PDF
• See itemized charges
• Access payment receipt

7. Payment Methods

Manage how you pay for services:

1. Go to Billing tab
2. Scroll to Payment Methods
3. Add or update credit card
4. Set default payment method

8. Understanding Charges

Pay-As-You-Go

Services are charged based on actual usage:

• CDN: Per GB transferred
• DNS: Per zone per month
• Storage: Per GB stored + transfer

Billing Cycle

• Charges accumulate throughout the month
• Deducted from account balance in real-time
• Invoice generated at end of month
• No surprise charges — only pay for what you use

Free Credits for New Accounts

Complete simple activities to boost your trial balance:

• Verify email address: +$10 credit
• Add a payment method: +$5 credit
• Enable Auto-Recharge: +$5 credit
• Enable Two-Factor Authentication: +$5 credit

Note: Earned credits expire 14 days after registration.

Updated on: 18/02/2026