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> Use this file to discover available pages before exploring further.
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# Creating your account and signing in

This article covers how to create your BatZap account, confirm your email, sign in, and reset your password.

New accounts start on a **14-day free trial** of the Standard Plan.

## Create your account

1. On the sign up screen ("Start your 14-day free trial"), enter your **Organization Name** and **Email**.
2. Accept the **Terms of Use** and **Privacy Policy**.
3. Click **"Create account"**.
4. You can also use **"Sign up with Google"** instead.

## Confirm your email

After signing up, we send a confirmation code to your email.

1. On the **"Check your email"** screen, type the **verification code** you received.
2. Click **"Verify Account"**.
3. If the code did not arrive, click **"Resend Code"**.

## Set your password

After confirming, create a password on the **"Create Your Password"** screen.

Your password must have at least **8 characters**, with one uppercase letter, one lowercase letter, one number, and one special character. The screen shows each requirement turning green as you meet it.

## Sign in

1. On the **"Welcome back!"** screen, enter your **email** and **password**.
2. Optionally check **"Remember me"**.
3. Click **"Sign In"**.

## Reset your password

1. Click **"Forgot your password?"** on the sign in screen.
2. Enter your email and click **"Send Recovery Link"**.
3. Enter the **confirmation code** from your email, then set and confirm a new password.
4. Click **"Reset Password"**. You will be redirected to sign in.

## Common issues

⚠️ **"An account with this email already exists"**: sign in instead, or reset your password.
⚠️ **"Incorrect email or password"**: check your credentials, or use the password reset flow.
⚠️ **"Invalid code"**: request a new code with **"Resend Code"**. Codes expire after a while.