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> Use this file to discover available pages before exploring further.
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# Sending and receiving messages

This article covers the chat area: how to write messages, send media, use private notes, and read delivery statuses.

## Write and send a message

Open a conversation and type in the composer (**"Type your message here..."**), then press send. You can:

- Add **emojis** with the emoji button.
- Attach **images, videos, audio, or documents** with the paperclip.
- Record a **voice message** with the microphone button.

⚠️ File size limits: up to **20 MB** for files and **16 MB** for videos.

## Delivery statuses

Each message you send shows its status:

- **Sending**: leaving BatZap.
- **Sent**: delivered to WhatsApp.
- **Delivered**: reached the contact's phone.
- **Read**: the contact opened it.

## Reply, edit, and delete

Hover a message to open its actions:

- **Reply**: quote a specific message in your answer.
- **Edit message**: change one of your own text messages, shown afterward as edited.
- **Delete message**: remove one of your own messages.

💡 Editing and deleting only work on your own messages and only for a limited time after sending, the same as WhatsApp.

## Private notes

Switch on the **"Private Note"** toggle to write an internal note instead of a message.

Notes are visible only to your team and are **never sent to the contact**. Use them for context, reminders, or handoffs.

## Media and special messages

BatZap shows images, videos, audio, documents, and stickers inline. It also supports:

- **Contact cards**: shared contacts, with an option to start a conversation with that number.
- **Polls**: create a poll with multiple options from the composer.

Some WhatsApp message types cannot be shown in the dashboard. When that happens you will see **"Message not supported"**, asking you to check your phone.

## When you cannot send

If WhatsApp is disconnected or no number is synced, the composer is disabled and tells you to reconnect or connect a number. See *Connecting your WhatsApp number*.