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# Two-Factor Authentication (2FA)

# Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of security to your MamuteCloud account.
When 2FA is enabled, every login will require not only your password, but also a **6-digit verification code** generated by an authentication app or sent via SMS.

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## Why enable 2FA?

* Protects your account from unauthorized access
* Adds a second verification step even if your password is compromised
* Strongly recommended for all team members with admin permissions
* Earn **+$5 bonus credit** for enabling 2FA on your account

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# 1. Enabling 2FA Using an Authenticator App

MamuteCloud supports apps such as **Google Authenticator**, **Authy**, and others.

### Steps:

1. Go to **Account Settings > Password & Security**.
2. In the **Authenticator App** section, click **Setup**.
3. Download an authenticator app on your phone.
4. Scan the QR code in the modal using your app. If you cannot scan, click **"Can't scan right now?"** to copy the setup key manually.
5. Your app will generate a **6-digit code**. Enter this code in the field below the QR code.
6. Click **Verify & Enable**.

Once completed, the status will show **Active**, and you will see the option to **Remove** if needed.

Recommended for: Maximum security

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# 2. Enabling 2FA via SMS

If you prefer receiving verification codes by text message:

### Steps:

1. Go to **Account Settings > Password & Security**.
2. In the **SMS Authentication** section, click **Setup**.
3. Enter your phone number with country code.
4. Click **Send code**.
5. You'll receive a 6-digit SMS code. Enter it in the verification field.
6. Click **Verify & Enable**.

If the number is valid and the code is correct, SMS authentication will be enabled.

Recommended for: Simple setup without additional apps

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# 3. Logging In With 2FA Enabled

Every time you log in:

1. Enter your email and password.
2. You will be asked for a **6-digit 2FA code**.
   * If using an authenticator app: open your app and use the current code.
   * If using SMS authentication: check the message sent to your phone.

Without this code, access will be denied for security reasons.

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# 4. Removing or Changing Your 2FA Method

You can disable or switch authentication methods at any time:

* Go to **Account Settings > Password & Security**.
* Click **Remove** next to your current method.
* Add a new method following the steps above.

**Important:**
Always ensure you have access to your authentication app or phone number before removing a method.

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## Troubleshooting

**I no longer have access to my authenticator app or phone**
Contact MamuteCloud Support to restore access to your account. Identity verification will be required.

**My SMS code is not arriving**
* Check mobile signal
* Make sure your number is correct
* Try again after a few minutes
* Avoid VPN blockers that may affect SMS routing

If you still have questions, reach out to our Support team.