> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.mamutetech.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Using the Inbox

The Inbox is where your team reads and replies to every WhatsApp conversation. This article covers finding conversations, assigning them, and tracking their status.

## Find conversations

Use the filters at the top of the conversation list:

- **All**: every conversation.
- **Individual**: one-on-one chats only.
- **Group**: group chats only.
- **Unassigned**: conversations with no one assigned.
- **Assigned to me**: conversations assigned to you.
- **Favorites**: conversations you starred.
- **Assigned to (member)**: pick a teammate to see their conversations.

Use the **"Search conversations..."** box to find a chat by contact name or phone number.

## Assign conversations to your team

Open a conversation and use the **"Assigned to"** menu in the chat header to assign it to a teammate or leave it **"Unassigned"**.

Assigned conversations show the person's initials in the list, so your team always knows who owns each chat.

## Track conversation status

Set a status from the chat header so your team knows where each conversation stands:

- **Open**: active and needs attention.
- **Pending**: waiting on something.
- **Resolved**: handled.
- **Closed**: finished.

When someone resolves or reopens a conversation, BatZap adds a small event in the chat so the team can see what happened.

## Stars and mute

Click the **star** on a conversation to mark it as a favorite and find it quickly under the **Favorites** filter.

Right-click a conversation to **mute notifications** for it, or to copy its link and mark it resolved or open.

## Unread messages

Conversations with new messages show an **unread count**. The count clears when you open the conversation.

💡 To tag conversations or organize by topic, see *Organizing conversations with tags*.